Refund Policy

At Pizza Ranch, we are committed to providing our customers with high-quality food and a satisfying dining experience. We understand that sometimes things do not go as planned, and we want to make sure you feel confident when ordering from us. This Refund Policy outlines the conditions under which refunds, exchanges, and cancellations are handled. Please read this document carefully before placing your order.

This policy applies to all orders placed through our website at ranchpizza-eat.digital, by phone, or in person at our location. By placing an order with Pizza Ranch, you agree to the terms set forth in this Refund Policy.

1. Our Commitment to Quality

Pizza Ranch takes pride in preparing every order with fresh ingredients and careful attention to detail. Our goal is to ensure that every customer receives exactly what they ordered, prepared to the highest standard. If your experience does not meet your expectations due to an error on our part, we will work with you to make it right.

We encourage all customers to review their orders carefully at the time of pickup or delivery. If you notice any issue with your order, please contact us immediately so we can address the situation promptly.

2. Eligibility Conditions for Refunds

A refund may be issued under the following circumstances:

• Incorrect Order: You received items that were different from what you ordered (e.g., wrong pizza toppings, wrong size, wrong menu items).
• Missing Items: One or more items from your order were not included in your delivery or pickup bag.
• Food Quality Issues: The food you received was undercooked, overcooked, spoiled, or otherwise not fit for consumption at the time of delivery or pickup.
• Delivery Not Received: Your delivery order was confirmed by our system but never arrived at your address, and you can confirm you were present at the delivery location.
• Duplicate Charges: You were charged more than once for the same order due to a technical error.
• Order Cancellation Before Preparation: You requested a cancellation before your order entered the preparation stage.

3. Timeframes for Refund Requests

To be eligible for a refund, you must contact us within the timeframes outlined below. Requests submitted outside these windows may not be honored.

We strongly encourage all customers to inspect their orders immediately upon receipt. Delays in reporting issues may limit our ability to investigate and resolve your claim effectively.

4. Non-Refundable Items and Services

The following items and situations are generally not eligible for refunds:

• Orders where the customer has consumed more than 50% of the food before raising a complaint.
• Customized orders where the customer provided incorrect instructions at the time of ordering (e.g., wrong address, wrong toppings selected by the customer).
• Delivery fees and service charges are non-refundable unless the entire order qualifies for a full refund due to our error.
• Promotional, discounted, or complimentary items provided free of charge.
• Requests based solely on personal taste preferences, where the food was prepared correctly according to the order.
• Gift cards and promotional vouchers are non-refundable and cannot be exchanged for cash.
• Orders placed during special events or catering agreements that have been fully delivered as specified in the agreement.

5. How to Request a Refund (Step-by-Step)

If you believe you are eligible for a refund, please follow the steps below to submit your request:

1. Step 1 — Gather Your Information: Have your order number, date of purchase, payment method, and a description of the issue ready before contacting us. If possible, take photos of the food or packaging to support your claim.
2. Step 2 — Contact Pizza Ranch: Reach out to our customer support team through one of the following channels:
   • Email: [email protected]
   • Website: ranchpizza-eat.digital
3. Step 3 — Provide Details: In your message, include your full name, order number, contact information, a clear description of the issue, and any supporting photos or documentation.
4. Step 4 — Wait for Confirmation: Our team will acknowledge your request within 1 business day and may follow up with additional questions to verify the issue.
5. Step 5 — Resolution: Once your request has been reviewed and approved, we will notify you of the resolution, which may include a full refund, partial refund, store credit, or replacement order, depending on the nature of the issue.

6. Refund Processing Times by Payment Method

Once a refund has been approved, processing times vary depending on your original payment method. Please refer to the table below for estimated timelines.

Please note that while we process refunds promptly on our end, your financial institution may require additional time to post the credit to your account. Pizza Ranch is not responsible for delays caused by your bank or payment provider.

7. Partial Refunds

In some situations, a partial refund may be issued rather than a full refund. Partial refunds may be applicable in the following circumstances:

• Only certain items from your order were incorrect or missing, while the rest of the order was delivered correctly.
• The food quality issue affected only a portion of your order.
• You have already consumed a significant portion of the food before reporting the issue.
• A discount or promotional offer was applied to your order and the refund amount will reflect the actual amount paid for the affected item(s).

The amount of any partial refund will be calculated based on the price of the affected items, minus any applicable discounts or promotions that were applied to those items at the time of purchase.

8. Exchange Policy

In many cases, rather than issuing a monetary refund, Pizza Ranch may offer to replace your order or the affected items free of charge. Our exchange policy works as follows:

• Replacement Orders: If your order was incorrect or a quality issue is confirmed, we may offer to remake and deliver or prepare a replacement at no additional cost to you.
• Item Exchanges: If only specific items from your order were affected, we may offer to replace those items during your next visit or as part of a new delivery.
• Store Credit: In lieu of a monetary refund or replacement, we may offer store credit that can be applied to your next order. Store credits do not expire and can be used on any menu item.

Exchanges are subject to availability and must be requested within the same timeframes outlined in Section 3 of this policy. We reserve the right to offer an exchange in place of a monetary refund at our discretion.

9. Cancellation Policy

Pizza Ranch begins preparing orders very shortly after they are placed in order to ensure freshness and timely delivery. Therefore, our cancellation window is limited.

9.1 Online and Phone Orders

• Cancellations must be requested within 5 minutes of placing your order.
• Once an order has entered the preparation stage, it cannot be cancelled and no refund will be issued for cancellation requests made after this point.
• To cancel, please contact us immediately at [email protected] or visit our website at ranchpizza-eat.digital.

9.2 Catering and Large Group Orders

• Catering orders must be cancelled at least 48 hours before the scheduled pickup or delivery time to receive a full refund.
• Cancellations made between 24 and 48 hours before the scheduled time may be eligible for a 50% refund or store credit.
• Cancellations made less than 24 hours before the scheduled time are not eligible for a refund, as ingredients and preparation time have already been committed.

9.3 Pre-Ordered or Scheduled Orders

If you have placed a scheduled or pre-ordered pickup or delivery, you may cancel up to 1 hour before the scheduled time without penalty. Cancellations made within 1 hour of the scheduled time may not be eligible for a refund.

10. Dispute Resolution Process

Pizza Ranch is committed to resolving all customer concerns in a fair and timely manner. If you are not satisfied with the outcome of your refund request, you have the following options:

10.1 Internal Escalation

If your initial refund request was denied or you disagree with the resolution provided, you may escalate your concern by sending a written request to [email protected] with the subject line "Refund Escalation — [Your Order Number]." Our management team will review your case and respond within 3 to 5 business days.

10.2 Consumer Protection Resources

As a business operating in the United States, Pizza Ranch is subject to consumer protection regulations enforced by the Federal Trade Commission (FTC) under the FTC Act. If you believe your consumer rights have been violated, you may file a complaint with:

• Federal Trade Commission (FTC): reportfraud.ftc.gov
• Better Business Bureau (BBB): www.bbb.org
• Your state's Attorney General consumer protection division.

10.3 Chargeback Rights

You may also have the right to dispute a charge directly with your bank or credit card issuer. Please be aware that initiating a chargeback without first contacting us may limit our ability to resolve the issue directly and may affect your ability to place future orders with Pizza Ranch. We encourage all customers to contact us first before pursuing a chargeback.

11. Fraud Prevention

Pizza Ranch reserves the right to deny refund requests that show signs of abuse, fraud, or manipulation. This includes but is not limited to patterns of repeated refund requests without valid justification, providing false information, or submitting fabricated evidence. Accounts found to be abusing our refund policy may be restricted from placing future orders.

12. Changes to This Refund Policy

Pizza Ranch reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website at ranchpizza-eat.digital with the updated effective date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

13. Contact Information for Refund Requests

If you have any questions about this Refund Policy or would like to submit a refund request, please do not hesitate to contact us using the information below. Our customer service team is dedicated to helping you resolve any issues as quickly and efficiently as possible.

This Refund Policy was last updated on May 20, 2026. Pizza Ranch reserves all rights not expressly granted herein.