Privacy Policy

Effective Date: May 20, 2026  |  Last Updated: May 20, 2026

1. Introduction and Identity of the Data Controller

Welcome to the Privacy Policy of Pizza Ranch. We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes in detail how we handle personal data collected through our website, digital platforms, in-store interactions, and any other services we provide.

Pizza Ranch operates as a food service business in the United States and is subject to all applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection statutes.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us using the details provided above.

2. Scope of This Privacy Policy

This Privacy Policy applies to all individuals who:

• Visit or browse the website ranchpizza-eat.digital
• Create an account or register for our services
• Place orders online or through our digital platforms
• Subscribe to our newsletters or promotional communications
• Participate in surveys, contests, promotions, or loyalty programs
• Contact our customer service team
• Interact with our social media pages or digital advertisements
• Visit any of our physical restaurant locations

This policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their data practices.

3. Information We Collect

We collect several types of information in connection with our services. The categories of personal information we collect are described below.

3.1 Personal Information You Provide Directly

When you interact with our services voluntarily, you may provide us with the following types of personal information:

• Identity Information: Full name, username, or similar identifiers
• Contact Information: Email address, telephone number, mailing address, and billing address
• Account Information: Login credentials including username and password (stored in encrypted form)
• Order Information: Details of food orders, special instructions, dietary preferences, and order history
• Payment Information: Credit or debit card numbers, billing details, and transaction records (processed securely through third-party payment processors; we do not store full card numbers)
• Communications: Messages, feedback, complaints, and other communications you send to us
• Survey Responses: Opinions, preferences, and feedback provided through surveys or reviews
• Loyalty Program Information: Membership details, reward points, redemption history, and preferences

3.2 Information Collected Automatically

When you visit our website or use our digital services, we automatically collect certain technical and usage information:

• Device Information: IP address, device type, device identifier, operating system, browser type and version, screen resolution, and hardware model
• Usage Data: Pages visited, time spent on pages, links clicked, search queries entered, referring URLs, and exit pages
• Log Data: Server logs, error reports, and access timestamps
• Location Data: General geographic location derived from your IP address; precise geolocation only if you explicitly grant permission on a mobile device
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar technologies (see Section 9 for more details)
• Session Data: Session identifiers, navigation patterns, and interaction events within our website

3.3 Information from Third Parties

We may also receive personal information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media accounts (such as Facebook, Instagram, or Google) to our services, we may receive profile information, including your name, profile picture, and email address
• Business Partners: Delivery platforms, aggregators, or other partners who facilitate our food delivery services
• Analytics Providers: Aggregated and anonymized data from analytics services to help us understand website performance
• Marketing Partners: Contact information for prospective customers obtained through lawful marketing channels
• Public Sources: Publicly available information such as public social media profiles or business directories

3.4 Sensitive Personal Information

We do not intentionally collect sensitive personal information such as Social Security numbers, government-issued identification numbers, financial account information beyond what is needed to process payments, health or medical information, or biometric data. If you voluntarily provide such information to us, you do so at your own discretion. We ask that you refrain from sharing sensitive personal information unless strictly necessary.

4. How We Use Your Personal Information

We use the personal information we collect for a variety of purposes, all of which are designed to deliver, improve, and personalize our services while complying with applicable legal obligations.

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling food orders placed online or through our platform
• Managing your account, including login authentication and account maintenance
• Processing payments and preventing fraudulent transactions
• Coordinating delivery services with our logistics and delivery partners
• Sending order confirmations, receipts, and status updates
• Providing customer support and responding to inquiries or complaints

4.2 Marketing and Promotional Communications

• Sending newsletters, promotional offers, and information about new menu items or specials
• Personalizing promotional communications based on your preferences and order history
• Running loyalty programs, contests, sweepstakes, and promotional campaigns
• Displaying targeted advertisements on our website and on third-party platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send or by contacting us at [email protected]. Please note that opting out of marketing communications does not affect transactional communications related to your orders or account.

4.3 Analytics and Service Improvement

• Analyzing website traffic, usage patterns, and user behavior to improve our platform
• Conducting market research and customer satisfaction surveys
• Developing new features, menu items, and services based on customer demand
• Monitoring and improving website performance, speed, and reliability
• Testing new features through A/B testing and experimental deployments

4.4 Legal and Compliance Purposes

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from government authorities or law enforcement
• Protecting the rights, property, and safety of Pizza Ranch, our customers, and the public
• Enforcing our Terms of Service and other applicable agreements
• Preventing, detecting, and investigating fraud, security breaches, or other illegal activity

5. Legal Basis for Processing Personal Information

Under applicable United States law, including the FTC Act and the CCPA/CPRA, we process your personal information based on the following lawful grounds:

• Contract Performance: Processing is necessary to fulfill orders and provide services you have requested
• Legitimate Business Interests: Processing is necessary for our legitimate interests in operating and improving our business, provided such interests do not override your fundamental rights and freedoms
• Legal Obligation: Processing is required to comply with applicable laws and regulations
• Consent: Where required by law, we will seek your explicit consent before processing certain types of personal information, such as for marketing communications or non-essential cookies

6. Sharing Personal Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

6.1 Service Providers and Business Partners

We engage third-party companies and individuals to assist us in delivering our services. These include:

• Payment Processors: Companies that securely process credit card and other payment transactions
• Delivery Partners: Third-party delivery services and logistics providers who fulfill food deliveries
• IT and Hosting Providers: Cloud hosting companies, website infrastructure providers, and IT support services
• Email and Communication Services: Providers of email marketing, transactional messaging, and customer communication platforms
• Analytics Providers: Companies such as Google Analytics that help us understand how users interact with our website
• Customer Support Tools: Helpdesk software and CRM platforms used to manage customer interactions

All service providers are contractually obligated to use your personal information solely to perform services on our behalf and to maintain appropriate security measures. They are prohibited from using your information for their own marketing purposes.

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal processes, including:

• Court orders, subpoenas, or other legal process
• Requests from federal, state, or local government authorities
• Requests from law enforcement agencies investigating criminal activity
• Situations where disclosure is necessary to protect the safety of individuals or to prevent fraud

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or part of our business assets, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and any changes to this Privacy Policy that result from such a transaction.

6.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data with third parties for research, marketing, analytics, or other purposes. Such data cannot reasonably be used to identify you.

7. Data Security

We take the security of your personal information seriously and have implemented a variety of technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, alteration, and destruction.

7.1 Technical Measures

• Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption for data in transit
• Encryption of sensitive data stored in our databases
• Firewalls, intrusion detection systems, and regular security audits
• Secure access controls and multi-factor authentication for administrative systems
• Regular software updates and security patching

7.2 Administrative Measures

• Strict access controls limiting employee access to personal information on a need-to-know basis
• Regular privacy and security training for all employees who handle personal data
• Confidentiality agreements with all employees and third-party service providers
• Documented data handling procedures and incident response plans

7.3 Physical Measures

• Secured physical access to server rooms and data storage facilities
• Restricted access to office areas where personal data is processed

8. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights with respect to your personal information. We are committed to honoring these rights in accordance with the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable federal and state privacy laws.

8.1 Right to Know and Access

You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected that information, our business or commercial purposes for collecting it, and the categories of third parties with whom we share it.

8.2 Right to Correction

You have the right to request that we correct inaccurate personal information we hold about you, taking into account the purposes of the processing.

8.3 Right to Deletion

You have the right to request the deletion of your personal information. We will comply with such requests unless the information is necessary to complete a transaction, provide a service you have requested, comply with a legal obligation, or exercise or defend legal claims.

8.4 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, you have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. We do not sell personal information. However, if you believe we are sharing your information in ways that constitute a "sale" under California law, please contact us to exercise this right.

8.5 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, where technically feasible.

8.6 Right to Limit Use of Sensitive Personal Information

Under the CPRA, you have the right to limit the use and disclosure of sensitive personal information to that which is necessary to perform the services or provide the goods you requested.

8.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you goods or services, charge you different prices, provide a different level of service, or suggest that you will receive a different quality of service because you exercised your privacy rights.

8.8 How to Submit a Privacy Request

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected]
• Website: ranchpizza-eat.digital

We will respond to verifiable consumer requests within 45 days of receipt. We may extend this period by an additional 45 days when reasonably necessary, and we will inform you of any such extension. We may need to verify your identity before processing your request. We will not charge a fee for responding to your request unless it is excessive, repetitive, or manifestly unfounded.

8.9 Authorized Agents

You may designate an authorized agent to submit privacy rights requests on your behalf. The authorized agent must provide written proof of authorization, and we may require you to verify your identity directly with us before honoring the request.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

9.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to remember your actions and preferences over a period of time, so you do not have to re-enter information every time you visit the site.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website and cannot be switched off. They are usually set in response to actions you take, such as logging in or filling out forms.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functional Cookies: Enable the website to provide enhanced functionality and personalization, such as remembering your location or language preferences.
• Targeting and Advertising Cookies: Used to build a profile of your interests and show you relevant advertising on our website and other sites.

9.3 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking certain cookies may affect the functionality of our website. For more detailed information about our use of cookies and how to manage your preferences, please refer to our Cookie Policy available on our website.

9.4 Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Our website currently does not respond to DNT signals, but we continue to evaluate best practices as industry standards evolve.

10. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the type of information and the purpose for which it is used.

When personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures.

11. Children's Privacy

We do not knowingly market to, solicit information from, or target minors under the age of 18. Our website is not designed to attract children, and we do not offer services specifically directed at individuals under 18 years of age.

If you are a parent or guardian and believe that your child under the age of 18 has provided personal information to us without your consent, please contact us immediately at [email protected]. Upon receiving such a notification, we will take prompt steps to delete the child's personal information from our systems.

Pursuant to the Children's Online Privacy Protection Act (COPPA), if we discover that we have inadvertently collected personal information from a child under 13, we will delete such information as quickly as possible.

12. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). These rights are in addition to any other rights described in this Privacy Policy.

12.1 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email address, IP address, account name)
• Personal information categories listed in the California Customer Records statute
• Commercial information (products purchased, purchase history)
• Internet or other electronic network activity information (browsing history, search history)
• Geolocation data (city-level location derived from IP address)
• Inferences drawn from the above to create a profile about preferences

12.2 Sources of Personal Information

We collect personal information directly from you, automatically through your device and browser, and from third-party business partners and service providers.

12.3 Business or Commercial Purposes

We collect and use personal information for the business and commercial purposes described in Section 4 of this Privacy Policy.

12.4 "Shine the Light" Law

California's "Shine the Light" law (Civil Code Section 1798.83) permits California residents to request information about the disclosure of their personal information to third parties for direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at [email protected].

13. International Data Transfers

Pizza Ranch is a United States-based company, and all personal information we collect is stored and processed primarily within the United States. If you are accessing our services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country.

By using our services and providing your personal information to us, you consent to the transfer of your information to the United States. We take appropriate steps to ensure that any such transfers comply with applicable privacy laws and that your personal information remains protected in accordance with this Privacy Policy.

If you are located in a jurisdiction with specific requirements for international data transfers (such as the European Economic Area), please note that we will implement appropriate safeguards, such as standard contractual clauses, to protect your personal information during any transfer.

14. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, and services that are not operated by Pizza Ranch. These links are provided for your convenience and informational purposes only. We have no control over the content, privacy practices, or security of third-party websites. We encourage you to read the privacy policies of any third-party sites you visit before providing any personal information.

The inclusion of a link to a third-party website does not constitute an endorsement, sponsorship, or recommendation of that website or its operators. We are not responsible for any losses or damages arising from your use of third-party websites.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or regulatory developments. When we make significant changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website
• Send an email notification to registered users where required by law or where changes materially affect your rights

Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

16. Filing a Complaint

If you believe that we have not handled your personal information in accordance with applicable privacy laws, you have the right to file a complaint with the relevant data protection authority.

16.1 California Residents

California residents may file complaints with the California Privacy Protection Agency (CPPA), which is the dedicated state agency responsible for enforcing the CCPA/CPRA:

• California Privacy Protection Agency (CPPA)
• Website: cppa.ca.gov
• Address: 2101 Arena Boulevard, Sacramento, CA 95834

16.2 All United States Residents

You may also file a complaint with the Federal Trade Commission (FTC), which enforces federal consumer protection and privacy laws:

• Federal Trade Commission (FTC)
• Website: ftc.gov/complaint
• Phone: 1-877-382-4357

16.3 Before Filing a Complaint

We encourage you to contact us first before filing a complaint with a regulatory authority. We are committed to resolving privacy concerns promptly and fairly. Please reach out to us at [email protected] with the subject line "Privacy Complaint," and we will respond within 30 days.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our privacy team using the information below:

We strive to respond to all privacy-related inquiries within 45 business days. For time-sensitive matters, please indicate the urgency in the subject line of your email.